setup fees
Straightforward pricing, properly explained.
Project work, consulting, and ongoing managed plans — all priced up front. No surprises on the invoice.
We’d rather talk than firefight.
Every plan includes unlimited consulting and advice. The best fix is the one that prevents the problem — so we’d rather you ring us about a hunch than wait until something’s actually broken.
Unlimited consulting on every plan
Strategy, system reviews, decisions on what to buy or build — talk to us as much as you need. No tickets, no extra invoices.
First conversation always free
Prospect or customer, the first chat is on us — and so is the first on-site consultation. We’d rather meet you than send an invoice.
Proactive, not reactive
During onboarding we learn how your business actually works. After that, we keep eyes on what could break — before it does.
Pick the level of support that fits.
Not sure which? Give us a ring and we’ll suggest a plan honestly.
Plans are flexible — we’ll tailor them to you.
One-off services, priced up front.
Things we do by the job or by the hour rather than on a monthly plan.
Ad hoc support & consultancy
One-off IT support, troubleshooting and consultancy by the hour — for help without committing to a plan.
£80 per hour
Cyber Essentials certification
End-to-end support to achieve Cyber Essentials certification.
From £500
Network installation
Professional network design and installation for retail and F&B.
Project-based from £500
AI integration
Custom AI solutions to automate and optimise business processes.
Project-based from £1,000
Custom development
Bespoke software, integrations and automation for problems off-the-shelf tools can’t solve.
Project-based from £1,500
The straight comparison.
Compare Micro, Essential and Fully Managed at a glance.
| Feature | Micro | Essential | Fully Managed |
|---|---|---|---|
| Monthly price | From £89 | From £170 | From £300 |
| Email & phone support | ✓ | ✓ | ✓ |
| Consulting & advice | Unlimited | Unlimited | Unlimited |
| Remote assistance | ✓ | ✓ | ✓ |
| System health checks | Monthly | Weekly | Weekly |
| 24/7 monitoring | — | Basic | ✓ |
| On-site support | 1 hr/mo + £40/hr | 4 hrs/mo + £40/hr | Unlimited |
| Priority response | Next day | 4 hours | 1 hour |
| Cyber Essentials support | — | — | ✓ |
| Strategic IT planning | — | — | Quarterly |
| Dedicated account manager | — | — | ✓ |
| Custom SLA agreements | — | — | ✓ |
| Multi-site support | — | — | ✓ |
| Business continuity planning | — | — | ✓ |
- Micro
- From £89
- Essential
- From £170
- Fully Managed
- From £300
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Unlimited
- Essential
- Unlimited
- Fully Managed
- Unlimited
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Monthly
- Essential
- Weekly
- Fully Managed
- Weekly
- Micro
- —
- Essential
- Basic
- Fully Managed
- ✓
- Micro
- 1 hr/mo + £40/hr
- Essential
- 4 hrs/mo + £40/hr
- Fully Managed
- Unlimited
- Micro
- Next day
- Essential
- 4 hours
- Fully Managed
- 1 hour
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- Quarterly
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
Questions we hear a lot.
Are there any setup fees?
No hidden setup fees. We’ll cover any initial onboarding work during the consultation and tell you the cost up front.
Is there a charge for consultations or advice?
No — consulting and advice is unlimited on every plan, with no per-hour cost. We’d rather talk through a potential issue than fix a real one. For prospects, the initial conversation and first on-site consultation are free as well.
What’s included in on-site support?
Fully Managed includes unlimited on-site visits across the Sheffield area. Essential includes 4 hours of on-site per month, with extra hours at half rate. Micro includes 1 hour of on-site monthly, with extras at half rate (£40/hour) plus travel. Monthly hours on Micro and Essential don’t roll over.
Can I upgrade or downgrade my plan?
Yes. Business needs change. You can adjust your plan with 30 days’ notice, without drama.
Do you lock people into contracts?
We typically work on 12-month agreements for managed services, but we’re flexible. We’d rather keep you through good service than through a contract.
Not sure which plan is right?
A short chat to understand the business, and we’ll suggest the plan that actually fits — not the most expensive one.