actual humans.
End-to-end IT cover for growing businesses.
Comprehensive IT management with a dedicated account manager and custom SLAs — so you can focus on the business while we handle the technology.
Everything in Essential, plus end-to-end management.
Full cover for businesses that need IT to just work, at scale — including dedicated account management and custom SLAs.
24/7 proactive monitoring
Always-on monitoring with automated alerts. We spot and fix things before they hit your team.
Priority response
Jump the queue. 1-hour response on critical issues and real attention when it matters.
Unlimited on-site support
On-site visits across Sheffield as often as you need them, plus emergency callouts when remote isn’t enough.
Dedicated account manager
A named senior engineer who learns your business inside-out and owns the relationship.
Custom SLA agreements
Response times, uptime guarantees and support hours tailored to your business-critical systems.
Cyber Essentials support
End-to-end help to achieve and maintain Cyber Essentials — the certification that wins tenders.
Strategic IT planning
Quarterly reviews to align technology with where the business is heading.
Multi-site support
Unified management across locations with consistent service and centralised oversight.
Business continuity planning
Proper disaster recovery and continuity plans — regularly tested, not filed away.
Cloud backup solutions
Automated backups configured, tested and monitored so your data actually comes back.
Vendor management
We deal with your software licences and hardware suppliers so you don’t have to.
Everything in Essential
Email and phone support, remote help, security updates, health checks, documentation.
Is Fully Managed right for you?
It’s the right fit if you…
Growing business
10–50 staff, increasing reliance on tech, no dedicated IT person in-house.
Security-conscious
Need Cyber Essentials or proactive security monitoring and compliance.
Uptime-critical
Can’t afford downtime — need 24/7 monitoring and rapid response.
Typical use cases
- Multi-location businesses needing centralised IT
- Companies handling sensitive data with compliance needs
- Complex infrastructure — servers, cloud services, networks
- Firms replacing in-house IT or an external break-fix provider
- Businesses bidding on contracts that require Cyber Essentials
Fully managed within a week.
Discovery call
A proper conversation about your operations, IT and goals.
Comprehensive audit
We assess your infrastructure, security and any immediate risks.
Deployment
Monitoring tools installed, backups configured, integration handled.
Ongoing management
We monitor 24/7, respond proactively and run quarterly reviews.
Questions we hear a lot.
What does 24/7 monitoring include?
Servers, network, backups and critical services — round-the-clock. If something goes wrong we’re alerted immediately and can often fix it before you notice.
How many on-site visits are included?
Unlimited on-site visits across the Sheffield area, plus emergency callouts as needed. As many as the business needs — no monthly cap.
Can you help us get Cyber Essentials?
Yes — it’s included. We assess, implement the required controls and walk you through certification.
What’s the response time for critical issues?
1-hour response for priority clients on critical issues. For out-of-hours emergencies our monitoring alerts us straight away.
Do you replace our existing IT provider?
We can fully replace break-fix support, or work alongside specific vendors you want to keep. Your call.
What if we need to scale up or down?
Pricing scales with the business. Add or remove users and systems and we’ll adjust the plan — no surprise bills.
How Fully Managed stacks up.
| Feature | Micro | Essential | Fully Managed |
|---|---|---|---|
| Monthly price | From £89 | From £170 | From £300 |
| Email & phone support | ✓ | ✓ | ✓ |
| Consulting & advice | Unlimited | Unlimited | Unlimited |
| Remote assistance | ✓ | ✓ | ✓ |
| System health checks | Monthly | Weekly | Weekly |
| 24/7 monitoring | — | Basic | ✓ |
| On-site support | 1 hr/mo + £40/hr | 4 hrs/mo + £40/hr | Unlimited |
| Priority response | Next day | 4 hours | 1 hour |
| Cyber Essentials support | — | — | ✓ |
| Strategic IT planning | — | — | Quarterly |
| Dedicated account manager | — | — | ✓ |
| Custom SLA agreements | — | — | ✓ |
| Multi-site support | — | — | ✓ |
| Business continuity planning | — | — | ✓ |
- Micro
- From £89
- Essential
- From £170
- Fully Managed
- From £300
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Unlimited
- Essential
- Unlimited
- Fully Managed
- Unlimited
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Monthly
- Essential
- Weekly
- Fully Managed
- Weekly
- Micro
- —
- Essential
- Basic
- Fully Managed
- ✓
- Micro
- 1 hr/mo + £40/hr
- Essential
- 4 hrs/mo + £40/hr
- Fully Managed
- Unlimited
- Micro
- Next day
- Essential
- 4 hours
- Fully Managed
- 1 hour
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- Quarterly
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
Ready for proactive IT?
A short chat about how your business runs, and we’ll sketch out what fully-managed IT would look like for you.