we mean it.
Reliable IT support, sized for a small team.
Professional help when you need it — without paying for full management you won’t use.
Everything you need to keep running.
The core cover that stops a single IT problem turning into a bad week.
Email and phone support
Expert help during business hours. We aim to respond within 4 hours.
Remote assistance
Secure remote access to troubleshoot and fix issues without an on-site visit.
Weekly system health checks
Weekly reviews to catch the problem before it causes downtime.
Security updates and patches
Security updates and critical patches applied promptly, not eventually.
Basic monitoring
Essential monitoring of your critical systems so we know when something goes wrong.
Documentation and advice
Plain-English guidance on IT decisions and a record of your systems for later.
Is Essential the right fit?
Essential works well if you…
Small teams
1–10 people with straightforward IT and limited infrastructure.
Budget-conscious
Reliable support without the monthly cost creeping up.
Reactive-by-choice
Don’t need 24/7 monitoring — just real help when something breaks.
Typical use cases
- Single-site businesses with basic IT infrastructure
- Professional services firms (accountants, solicitors, consultants)
- Startups and small retailers without a dedicated IT person
- Businesses that want a safety net for when technology fails
Up and running in a week.
Initial chat
A proper conversation about your business, current setup and main pain points.
Quick assessment
A short review of your systems so we know what we’re supporting.
Setup & onboarding
Remote access configured, basic monitoring in place, contact details handed over.
Ongoing support
Ring us whenever you need us, and we’ll do the weekly checks.
Questions we hear a lot.
What are your support hours?
Monday to Friday, 9am–5pm. We aim to respond to queries within 4 hours during those times.
Is on-site support included?
Yes — 4 hours of on-site visits per month are included with Essential. Anything beyond that runs at our half-rate of £40/hour plus travel.
Do the on-site hours roll over?
No. The 4 hours each month don’t roll over. We’d rather plan a regular cadence with you than stockpile hours.
Are there any setup fees?
No setup fees on Essential. Your initial assessment and onboarding are part of the first month’s service.
Can I upgrade later?
Yes — plenty of clients start on Essential and move to Fully Managed as the business grows. We make the switch seamless.
What about out-of-hours emergencies?
For anything needing after-hours cover, Fully Managed is the better fit. Otherwise, emergency callouts can be arranged at premium rates.
Is there a minimum contract?
We typically work on 12-month agreements, but we’re flexible for the right clients. We’d rather earn your loyalty than lock you in.
How Essential stacks up.
The straight comparison across Micro, Essential and Fully Managed.
| Feature | Micro | Essential | Fully Managed |
|---|---|---|---|
| Monthly price | From £89 | From £170 | From £300 |
| Email & phone support | ✓ | ✓ | ✓ |
| Consulting & advice | Unlimited | Unlimited | Unlimited |
| Remote assistance | ✓ | ✓ | ✓ |
| System health checks | Monthly | Weekly | Weekly |
| 24/7 monitoring | — | Basic | ✓ |
| On-site support | 1 hr/mo + £40/hr | 4 hrs/mo + £40/hr | Unlimited |
| Priority response | Next day | 4 hours | 1 hour |
| Cyber Essentials support | — | — | ✓ |
| Strategic IT planning | — | — | Quarterly |
| Dedicated account manager | — | — | ✓ |
| Custom SLA agreements | — | — | ✓ |
| Multi-site support | — | — | ✓ |
| Business continuity planning | — | — | ✓ |
- Micro
- From £89
- Essential
- From £170
- Fully Managed
- From £300
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Unlimited
- Essential
- Unlimited
- Fully Managed
- Unlimited
- Micro
- ✓
- Essential
- ✓
- Fully Managed
- ✓
- Micro
- Monthly
- Essential
- Weekly
- Fully Managed
- Weekly
- Micro
- —
- Essential
- Basic
- Fully Managed
- ✓
- Micro
- 1 hr/mo + £40/hr
- Essential
- 4 hrs/mo + £40/hr
- Fully Managed
- Unlimited
- Micro
- Next day
- Essential
- 4 hours
- Fully Managed
- 1 hour
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- Quarterly
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
- Micro
- —
- Essential
- —
- Fully Managed
- ✓
Ready for reliable IT support?
A short chat about your business and we’ll tell you honestly whether Essential is the right fit.